Effective Knowledge Capture and Management

Auto Parts Manufacturing

This business was facing problems similar to most other auto parts suppliers when they came to Digital Mentor Group for solutions: an aging workforce that held a tremendous amount of knowledge about production operations. It just wasn't written down. They also had quality and quantity demands from customers who needed to find new and innovative ways to meet product and financial goals.

Our team worked closely with key players and SMEs over a number of years to develop process documentation and train company trainers to effectively pass on this information in the future.

Digital Mentor Group's exclusive learning systems helped capture the skills, knowledge and experience of retiring employees. The business now has an improved knowledge management system that maintains the information they need to stay competitive for the market. Time to competence for new workers has gone down significantly and our system ensures that the transfer of knowledge and valuable job skills is effective.